As the situation with COVID-19 has continued to evolve, we have worked closely with the Ministry of Health and with Public Health to stay current with the latest updates. The health and safety of all our clients, staff team, and our community partners are our greatest concern as we continue to monitor public health developments associated with COVID-19.

We want you to know that we are committed to supporting the needs of those living with acquired brain injury and their families during this difficult time. Both our ABI Day Services and our BIAPR Outreach Staff continue to support clients either remotely or face to face as needed and by appointment only. Our BIAPR CSC Staff continue to remotely support and see clients as needed to ensure that you have the support to get through these challenging times.

The Coordinated Care Café clients are scheduled for onsite visits for case management and complex client support as required. CC Café ABI Day Service clients are also scheduled for onsite visits. Our regular ABI Day Service programs have moved primarily to virtual supports, with staff assessing client needs and providing onsite visits in scheduled appointment times when requested and needed. The number of clients onsite at one time remains low to ensure safety protocols are followed. Our onsite ABI Day Service clients continue to be connected to their fellow BIAPR community members through the support of staff and the use of Zoom Technology.

To ensure that we can continue to support our clients’ needs we are doing the following:

• We are continuing to follow Public Health guidelines to work remotely and limit office time and travel to only essential visits. All BIAPR staff who work in the community, in client’s homes and in the office are using safety protocols to ensure that risks are minimized (safety protocols includes PPE – masks, face shields, gowns, using environmental controls, barriers and cleaning)
• Staff are self-screening before starting work each day
• All clients are screened for COVID-19 - 24 hours before visits and the day of visit
• We are using remote technology to support and stay in touch with our clients, members, and partners
• We have updated our workplace policies for our team to minimize risk and address their concerns

We will continue to work diligently to ensure that you have the support that you need. If you have not been contacted and would like support, please call 1-800-854-9738 or 705-741-1172. You can also send us an email at

Be safe. Continue to wear a mask, physical distance, and wash your hands. Stay home if you are sick and consult your primary health care provider to discuss if you need to be tested.